Our Privacy Policy

RICK COBHAM DESIGN LTD - Privacy policy

Rick Cobham Design Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services and website, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy sets out how Rick Cobham Design Ltd uses and protects any personal data that you share with us and that we hold about you, including how we collect, process, protect and share that data.

What personal data we collect:   We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • details of your property and land ownership
  • any other information relevant to your project such as the existence of any hidden  services,  way-leave, easements or covenants which may impact on the design or later construction of the project.

Children:   The nature of our business is such that we do not supply services to children and therefore we do not collect any data relating to children.

What we do with the information we gather:   We require this information to understand your needs and provide you with a better service, specifically for internal record keeping and to improve our services.

Sharing information:     We will keep the information about you confidential and we will only disclose your information with other third parties with your express consent - with the exception of the following categories of third parties.

  • insurance companies, loss assessors, regulatory authorities and other fraud prevention   agencies for the purposes of fraud prevention and to comply with any regulatory issues and disclosures;
  • any contractors and consultants that provide a service to us or act as our agents on the understanding that they keep the information confidential. Examples of this type of contact may include (but is not exclusive to) Local Authorities, Building Control, Water Authorities, Building Contractors;
  • anyone to whom we may transfer our rights and duties under any agreement we have with you;
  • any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.

Transfer of your personal data outside of the European Economic Area (EEA):
Our website is currently hosted by Site5 who are based in the USA. They have restructured their Privacy Policy in line with the requirements of the GDPR to be clearer about the ways they collect, use, process, and share personal information. It also explains rights and choices we have over our personal information (and that of visitors to our Site5 site), including the ability to access, correct, and delete personal information. Their Privacy Policy can be read at http://www.site5.com/legal/privacy-policy/

How long do we keep this information about you?:    We keep your personal  information in line with the length of time we need to manage and administer your project and handle any insurance claims or request for assistance made by our Professional Indemnity insurers.  They may also take into account our need to meet any legal, statutory and regulatory obligations.  In all cases our need to use your personal data will be reassessed on a regular basis and information which is no longer required will be disposed of.

Security:    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our Use of Cookies:    Our website does not currently use any cookies at the moment but this will be kept under review.

Links to other websites:   Our website does not currently contain links to other websites of interest but this will be kept under review.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, rickcobham@aol.com  or write to us at 3 Brightmoor Street, Nottingham, NG1 1FD. We will promptly correct any information found to be incorrect.

Subject access requests:   The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the "data subject") the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following:

  • sources from which we acquired the information;
  • the purposes for processing the information; and
  • persons or entities with whom we are sharing the information.

Right to rectification:   You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you, the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure:   You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay

Right to restriction of processing:   Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:
a)      the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
b)      the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction on its use;
c)      we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
d)      you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of personal data or restriction of processing:   We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.

Right to data portability:   You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.

Right to object:   You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.

Right to not be subject to decisions based solely on automated processing:   We do not carry out any automated processing, which may lead to an automated decision based on your personal data.

Invoking your rights:   If you would like to invoke any of the above data subject rights with us, please write to us at Rick Cobham Design Ltd, 3 Brightmoor Street, Nottingham, NG1 1FD or via e-mail rickcobham@aol.com

Accuracy of Information:   In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Questions and queries:   If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the personal data we hold, please write to Rick Cobham Design Ltd, 3 Brightmoor Street, Nottingham, NG1 1FD or via e-mail rickcobham@aol.com

Policy changes:   This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made. However, we will not significantly change how we use information you have already given to us without your prior agreement.

If you have a complaint:   If you have a complaint regarding the use of your personal data or sensitive information then please contact us by writing to Rick Cobham Design Ltd, 3 Brightmoor Street, Nottingham, NG1 1FD or via e-mail rickcobham@aol.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner's Office (ICO), you can contact them on 01625 545745 or 0303 123 1113. You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under this regulation have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation